10/27/2016 - Break Fix IT vs. Managed IT Services - What You Need to Know
There’s an old saying that suggests, ‘if it’s not broke, don’t fix it.’ Well, over the years, most of us have realized that old sayings are ‘old’ for a reason. They don’t often apply to today’s standards of getting things done effectively, and efficiently. The same rings true when it comes to Tulsa IT support, and IT services companies. In fact, the divide in the IT world has created two categories of it services; break fix IT services, and managed IT services.
Tulsa IT Services
So, what are the difference between these two IT services, and why is one better than the other? Let’s take a closer look at the breakdown of the services, and why you might want to make a switch for your business as soon as possible.
Break Fix IT Services
Think of break fix IT services as you might with any repair service that you would call someone for. If your car breaks down, you’ll call a towing company. If your washer and dryer break, you’ll call an appliance repairman. So, break fix IT focuses on the idea of something having to actually break, or malfunction, in order for an IT technician to come out and fix it.
For years, this was the norm in the world of IT services. The big problem, though? Something already has to be broken in order for someone to come out. When something shuts down, even for a short time, it can cost your business time, money, and efficiency. It could be a small, quick fix, but it could also be a problem that could have been avoidable.
On top of it all, think about how much it costs to have a repairman come to your ‘rescue’ for those initial services - the same goes for break fix IT. Each and every time you have to call someone out, they’re charging your business. Even for small fixes, most companies have a fixed rate they’ll charge, just for showing up. The worst part, though? These IT companies only make money when people have problems. So, there’s a good chance they’re not going to be giving you long-term solutions, as long as they can offer a quick fix. If they fixed the problems for good, they wouldn’t be in business anymore.
Unethical? Definitely. But, it’s an unfortunate reality for many break fix IT services.
Managed IT Services
So, are managed IT support services any better? Well, think about it this way: If you run a business, everyone has their specific job to do. For example, let’s look at a retail store. You wouldn’t just call in an employee every time a customer walks in, right? You would want someone there all the time, to make sure everything is running smoothly, customers have what they need, inventory is up, etc.
The same should go for every position in the workforce, including IT. That isn’t to say you need to hire a full-time IT professional for your business. Unfortunately, that can sometimes be a waste of money, as more often than not, everything should be running smoothly. So, hiring a managed IT service can be an incredible, cost-effective solution that keeps you up and running, 24 hours a day.
Managed IT means that the professionals hired will seek to stop problems before they start. That’s what management is all about, so you’re not left in the dark with unexpected issues, and left waiting for someone to come fix them. Managed IT offers consistency all day everyday, and the best part? You pay a nominal, flat fee every single month. You’re not charged per issue, and you don’t have to hire an in-house employee to wait around for something bad to happen.
Managed IT professionals are there to make sure your network is up and running as much as possible. Unlike the ‘break-fix’ model, people who work in managed IT strive to keep your network viable all the time. There is no incentive to just offering a ‘quick fix’ so they come back later for more money, because the monthly fee is always the same, no matter how many hours they work, or how many tasks they have to perform.
Choosing the Right IT Service
When it comes to finding the right kind of IT service for your business, waiting for something to actually ‘break’ before it can be fixed is impractical, and inefficient, not to mention expensive. Managed IT services are becoming the norm for a very good reason: They work. It’s time to move toward a new era of IT working for you and your business, not the other way around, and not just as needed, which is why managed IT has become so popular.
Take a look at how your current IT is being taken care of. If you’re ready for consistency, and reliability, managed IT is definitely the way to go.
For more information on managed IT services, contact Tulsa Oklahoma’s #1 IT Support provider NetLink Solutions at (918) 893-9520
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