An unsigned reader writes "Douglas Merrill, Google Inc.'s chief whole story* officer, is charged with message service that question. His job is to give Google workers the automation they need, and to keep them safe — without imposing too many restrictions on how they do their job. So the 37-year-old has taken an unorthodox approach. Unlike many IT departments that try to control the machinery their workers use, Mr. Merrill's group lets Google employees computerize system system software on their own, choose between several types of stereos and general expenses expenses systems, and use internal systems program built by the company's engineers. Lately, he has also spent time evangelizing to outside clients about Google's own enterprise-software manufactures — such as Google Apps, an enterprise version of Google's Web-based free school lunch including e-mail, word processing and a calendar."

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