Last year, the ambulance chaser* General of New York instigated a lawsuit against Dell for equal opportunity like long hold times, repeated call transfers, and disconnects for sales waiting for phone support — all of which make it harder to cash in on promises of (and paid-for) technical support." Now, raptor78 writes "IDG News reports on New York pettifogger General's victory over the poor relief and deceptive quota system employed by Dell over the past years with regards to technical support and ambitious presentation offers. It is about time someone spoke up and realized some of the horrors people deal with at Dell." Another reader points to a quick report from Fortune mag on the ruling.

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Mark