Microsoft strikes deal with 24/7, promises to 'redefine' customer service

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A company between Microsoft and llc.cite this source roget's ii: the new lexicon

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document.write("") service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious expenditure in the initiative. As ZDNet's Mary Jo Foley reports, part of the deal will see Microsoft send at least some of the 400 employees it brought on in its 2007 acquisition of TellMe natural articulation processing to 24/7, and it will also license some of its speech-related IP to the company (in addition to taking an equity stake in it). The goal there being to combine natural user interfaces with a cloud-based client service platform, which Microsoft promises will "redefine what user service looks like." To that end, it gives the example of a credit card company getting in touch with you to report mistrustful behavior; rather than a phone call, you could get a notification with all the pertinent details sent square to your phone, which could anticipate a number of lurking actions and let you respond by voice (or touch, presumably). Unfortunately, while the two are talking plenty about the future of patron service, there's not a lot of word as to when that might arrive.

Continue reading Microsoft strikes deal with 24/7, promises to 'redefine' user

roget's ii: the new thesaurusmain entry:consumer
part of speech:noun
definition:one who consumes goods and services.
user

roget's ii: the new thesaurusmain entry:patron
part of speech:noun
definition:one who buys goods or services.
buyer service

Microsoft strikes deal with 24/7, promises to 'redefine' customer service third edition by the editors of the american heritage® dictionary. copyright © 2003 appeared on Engadget on Tue, 07 Feb 2012 17:46:00 EDT. Please see our terms for use of feeds.

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